Privacy Policy

Holidays Bookers DMC India Pvt. Ltd. (“Holidays Bookers DMC”, “Company”, “we”, “us”, or “our”) is committed to protecting the privacy of visitors and users of our website.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit an enquiry, communicate with us, or use our travel and destination management services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you:

• Submit an enquiry or request a quotation.

• Make or request a hotel, tour, transportation, or travel booking.

• Contact us by email, telephone, WhatsApp, or other communication channels.

• Register for or use any of our B2B services or platforms.

• Subscribe to our promotional communications.

• Otherwise communicate or interact with Holidays Bookers DMC.

The information we may collect includes:

• Name
• Company or travel agency name
• Email address
• Telephone or mobile number
• Billing and business information
• Travel and booking requirements
• Passenger or guest information
• Travel dates and destinations
• Hotel and room requirements
• Passport or visa-related information where required to provide a service
• Any other information you choose to provide to us

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, operating system, pages visited, date and time of access, and general website usage information.

This information is used primarily to maintain, secure, analyse, and improve our website and services.

3. Use of Personal Information

We may use the information collected for the following purposes:

1. To respond to enquiries and requests.
2. To prepare quotations and travel proposals.
3. To process and manage bookings.
4. To provide hotels, tours, transportation, activities, and other travel services.
5. To communicate booking confirmations, amendments, cancellations, and other service updates.
6. To coordinate bookings with hotels, airlines, suppliers, and destination partners.
7. To process payments, invoices, refunds, and other transactions.
8. To provide customer and business support.
9. To improve our website, products, and services.
10. To prevent fraud, misuse, or security threats.
11. To comply with applicable laws and legal obligations.
12. To send promotional and marketing communications where permitted by law.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share relevant information with third parties where necessary to provide the services requested by you or to operate our business.

Such third parties may include:

• Hotels and accommodation providers
• Airlines and transportation companies
• Tour operators and local destination suppliers
• Visa and travel service providers
• Payment processors and financial institutions
• Technology and IT service providers
• Website hosting and analytics providers
• Professional advisers and service providers
• Government authorities where required by law

We only provide information that is reasonably necessary for the relevant purpose.

5. Travel and International Services

As a destination management company, we may arrange services in India and other international destinations.

Where a booking involves an overseas destination, relevant passenger, guest, or booking information may be shared with hotels, local suppliers, transportation providers, visa service providers, or other authorised partners located in that destination.

Such sharing is necessary to fulfil the requested travel services.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve the user experience.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

7. Marketing Communications

We may use your contact information to send information about our services, hotel offers, travel products, promotions, or other business updates where permitted by applicable law.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

Service-related communications, such as booking confirmations, payment information, amendments, and cancellation notifications, may still be sent where necessary.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, preventing fraud, and complying with legal and regulatory requirements.

When information is no longer required, we may delete, anonymise, or securely dispose of it in accordance with applicable law.

10. Third-Party Websites

Our website may contain links to third-party websites, booking platforms, payment services, or other external websites.

Holidays Bookers DMC is not responsible for the privacy practices, content, or security of such third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

11. Your Rights

Subject to applicable laws, you may have the right to:

• Request access to personal information held by us.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a concern regarding the processing of your personal information.

Requests may be subject to applicable legal and contractual requirements.

12. Children's Privacy

Our website and services are primarily intended for adults, businesses, travel agencies, and other professional users.

We do not knowingly collect personal information directly from children for independent use of our website or services.

Where information relating to a minor is required for a travel booking, it should be provided by a parent, legal guardian, authorised travel agent, or other authorised person.

13. Changes to This Privacy Policy

Holidays Bookers DMC may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

Any updated Privacy Policy will be published on this page with a revised effective date.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

Holidays Bookers DMC India Pvt. Ltd.
Email: [email protected]
Location: New Delhi, India

15. Acceptance of This Policy

By using our website or submitting your personal information to Holidays Bookers DMC, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your information in accordance with this Policy and applicable law.